Little Dot Studios limited Privacy Notice

We respect the privacy of every person who uses the services made available by us through our apps or websites including Real Stories and Wizz (the "Little Dot Services") and we are committed to ensuring a good and safe online experience.

  1. Who are we?

    1. The Little Dot Services are operated by Little Dot Studios Limited ("we" "us" or "our") and the services' principal activity includes operating online video on demand TV services.
    2. Little Dot Studios Limited is the data controller responsible for your personal information. Little Dot Studios Limited is registered at the UK Information Commissioner’s Office with registration number: ZA109865
    3. Little Dot Studios Limited is an English company with registered company number: 08419628 and whose principal address is 2nd Floor, 100-106 Leonard Street, London, EC2A 4RH.
  2. What is the purpose of this Notice?

    1. This privacy notice explains our approach to how we might use any personal information that you supply to us (or that we might collect from you) in connection with your use of the Little Dot Services. This privacy notice also sets out your rights in respect of our use of your personal information.
    2. For the US Children’s Privacy Notice section, please click here.
    3. This privacy notice will inform you how you can verify what personal information is collected by us through the Little Dot Services and how you can request that we delete, update or transfer it.
    4. This privacy notice is intended to assist you in making informed decisions when using the Little Dot Services. Please take a moment to read and understand it. Please note that it should be read in conjunction with the relevant Terms of Service.
    5. Please also note that this privacy notice only applies to the use of personal information collected by us from your use of the Little Dot Services or during your communications with us. It does not apply to personal information collected during your communications with third parties.
    6. BY USING OR ACCESSING OUR WEBSITE AND THE LITTLE DOT SERVICES, YOU SIGNIFY YOUR AGREEMENT TO BE BOUND BY OUR PRIVACY NOTICE. IF YOU DO NOT AGREE TO THIS PRIVACY NOTICE YOU MAY NOT ACCESS OR OTHERWISE USE THE WEBSITE OR THE LITTLE DOT SERVICES.
  3. How to contact us?

    If you have any questions about this privacy notice or want to exercise your rights, please contact us by:

    1. sending an email to support@littledotstudios.com or
    2. writing to us at 2nd Floor, 100-106 Leonard Street, London, EC2A 4RH
  4. What personal information do we collect and how do we collect it?

    Personal information may be collected from you in the following ways:

    1. Information you voluntarily provide to us

      We collect and maintain personal information that you voluntarily submit to us during your use of the Little Dot Services (e.g. when you register or subscribe to use the Little Dot Services, during the course of email exchanges with us or as part of any customer support interactions – you must be 18 or over to do all of these things). In particular, in order to sign up and create an account we require certain personal information from you (18 or over only) including:

      1. Name;
      2. Email Address;
      3. Date of Birth; and
      4. Address.
    2. Information we collect through your use of the Little Dot Service

      We may collect, through our use of cookies or other technologies, personal information regarding your mobile device or the computer hardware and software used to access the Little Dot Services. This may include the following:

      1. IP address of device(s) used;
      2. browser type;
      3. operating system and device type;
      4. approximate location (e.g. London);
      5. access times and dates; and
      6. referring website addresses.

      We may also collect personal information regarding your use of and activity on the Little Dot Services.

      This personal information allows us to deliver more helpful information, recommendations and tools. Please see our cookie policy for further information.

      Other than verifying your account on login, cookies, identifiers and other activity information will not be collected on kids focussed sites.

    3. Information we collect from third parties

      We may collect, through our use social media login functionality, personal information regarding your social media profile as identified to you by the social media platform at the point in time of login or registration. How do we use your personal information?

      We use the personal information we collect from you for the following purposes:

      1. Provision of the Little Dot Service

        We need to use your information to log you in, verify who you are, ensure you get the service that you have subscribed for and otherwise fulfil our contract to provide you with services.

        What is our legal basis?

        It is necessary for the performance and fulfilment of the contract between us and to provide you with access to the best content.

      2. Sending you updates about the Little Dot Service or other marketing

        If you have given us your email address, we may use it with your consent to update date you on any new features to our Services or other marketing initiatives.

        What is our legal basis for this?

        We rely on your consent to be able to do this.

      3. Running competitions and/or promotions

        We may collect and use your personal information in connection with any competition and/or promotion we decide to run.

        What is our legal basis for doing this?

        It is in our legitimate interest to use your personal information in such a way to operate the promotion and/or competition. Please note that we will only send you marketing communications about a competition or promotion with your consent.

      4. Service Administration

        We may also use your personal information to:

        1. help improve the Little Dot Services; and
        2. send you administrative e-mails or contact you to answer any queries you may have sent to us.
        What is our legal basis for doing this?

        It is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best service we can to you.

      5. User Data Analytics

        We may use your personal information on an anonymised basis to analyse, benchmark and conduct research on users and their interactions with Little Dot Services. This will not happen on Kids focussed sites.

        What is our legal basis?

        It is in our legitimate interest to continually evaluate personal information to ensure we are aware of market trends and ensure that the products and services we provide are relevant to you.

      6. Sharing information with third party processors

        We may share your personal information with third party processors in order to provide the Little Dot Services and associated products and services to you.

        What is our legal basis for doing this?

        It is in our legitimate interests to share your personal information in such a way to ensure that we provide the very best service we can to you.

      7. Internal record keeping and legal compliance

        We may use your personal information for internal record keeping purposes and to check you comply with the Terms of Service.

        What is our legal basis?

        It is in our legitimate interest to ensure that we keep our records up-to-date in order to monitor who uses the Little Dot Service, to comply with our legal obligations and to monitor your compliance with the Terms of Service.

      8. Investigations and legal issues

        We may disclose personal information to investigate suspected fraud, harassment or other violations of any law, rule or regulation, or the policies for the Little Dot Services, or to our professional advisers such as lawyers, auditors or accountants.

        What is our legal basis?

        It may be in our legitimate interest, a legal obligation or a public task to comply with our legal obligations and to monitor your compliance with the Terms of Service.

      9. Insolvency, sale or merger, or other internal group companies

        We may transfer your personal information in connection with a bankruptcy proceeding or the sale, merger or change of control of our company or the division responsible for the services with which your personal information is associated, or to our group companies.

        What is our legal basis?

        It is in our legitimate interest to deal with our business and its assets appropriately.

      10. In further ways that you consent to

        If you specifically consent to additional uses of your personal information, we may use your personal information in a manner consistent with that consent.

        What is our legal basis?

        We rely on your consent to be able to do this.

      Without this information we may not be able to provide you with our products or services (or with all of the features and functionality offered by our products or services) or to respond to queries or requests that you submit to us

  5. How do we obtain your consent?

    Where use of your personal information by us requires your consent, you can provide such consent:

    1. at the time we collect your personal information by following the instructions we give such as ticking a box on a registration form; or
    2. by informing us using the support@littledotstudios.com email address set out in this privacy notice.
  6. Use of cookies

    The Little Dot Services may use certain cookies and other technologies of which you should be aware. Please see our Cookie Policy to find out more about the cookies we use and how to manage and delete cookies.

  7. Third Party Links and Services; Social Networking Services

    1. The Little Dot Services may contain links to third party websites and services. Please remember that when you use a link to go from the Little Dot Services to another website or you request a service from a third party, this privacy notice no longer applies
    2. Your browsing and interaction on any other website, or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies.
    3. We do not monitor, control, or endorse the privacy practices of any third parties.
    4. We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.
    5. This privacy notice applies solely to personal information collected by us and does not apply to these third party websites and third party service providers.
    6. The Little Dot Services may integrate with social networking services. You understand that we do not control such services and are not liable for the manner in which they operate. While we may provide you with the ability to use such services in connection with Little Dot Services, we are doing so merely as an accommodation and, like you, are relying upon those third party services to operate properly and fairly.
    7. You should be aware that personal information which you voluntarily include and transmit online in a publicly accessible blog, social network or otherwise online may be viewed and used by others. We are unable to control such uses of your personal information, and by using such services you assume the risk that the personal information provided by you may be viewed and used by third parties
  8. Transfers outside the EEA

    We store and process all personal information within the EEA. If we collect your information from outside the EEA, then we will transfer it to the EEA for storage and processing. We do not currently transfer your personal data outside of the EEA.

  9. How long do we keep your personal information for?

    We do not keep your personal data for any specific period, but will not keep it for longer than is necessary for our purposes.

    In considering how long to keep it, we will take into account its relevance to our business and our legal and regulatory obligations.

  10. Confidentiality and security of your personal information

    1. We generally store the personal information that we collect in electronic databases, some of which may be held on our behalf by third party data storage providers. Sometimes we also keep hard copy records in physical storage facilities.
    2. We are committed to keeping the personal information you provide us secure and we will take reasonable precautions to protect it from loss, misuse or alteration. .
    3. We have implemented information security policies, rules and technical measures designed to protect the personal information that we have under our control from:

      1. unauthorised access;
      2. improper use or disclosure;
      3. unauthorised modification; and
      4. unlawful destruction or accidental loss.

      However, due to the inherent open nature of the Internet, we cannot ensure or warrant the security of any information provided online.

    4. All our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of the Little Dot Services.
  11. How to access your information and your other rights?

    You have the following rights in relation to the personal information we hold about you:

    1. Your right of access

      If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.

    2. Your right to rectification

      If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

    3. Your right to erasure

      You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or you withdraw your consent (where applicable). If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

    4. Your right to restrict processing

      You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. If we’ve shared your personal information with others, we’ll let them know about the restriction where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

    5. Your right to data portability

      With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or ask us to transfer this to a third party of your choice.

    6. Your right to object

      You can ask us to stop processing your personal information, and we will do so, if we’re:

      1. relying on our own or someone else’s legitimate interests to process your personal information except if we can demonstrate compelling legal grounds for the processing;
      2. processing your personal information for direct marketing; or
      3. processing your personal information for research unless such processing is necessary for the performance of a task carried out in the public interest.
    7. Your rights in relation to automated decision-making and profiling

      You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, and it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.

    8. Your right to withdraw consent

      If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.

    9. Complaints

      We try to meet the highest standards in order to protect your privacy. However, if you are concerned about the way in which we are managing your personal information, then you may lodge a complaint by contacting our privacy compliance team at support@littledotstudios.com.

      Complaints need to be lodged in writing.

      We will make a record of your complaint and refer it to our internal complaints resolution department for further investigation.

      We will deal with the matter within a reasonable time, and will keep you informed of the progress of our investigation.

    10. Your right to lodge a complaint with the supervisory authority

      UK - If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.

      Australia - If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the Office of the Australian Information Commissioner. You can find details about how to do this on the OAIC’s website at https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint/ or by calling their helpline on 1300 363 992

  12. California Privacy

    Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personal information, such as name, email address and mailing address and the type of services provided to the customer that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the names and addresses of all such third parties. To request the above information, please contact us by emailing us at support@littledotstudios.com. If you do not want your personal information shared with any third party who may use such information for direct marketing purposes, then you may opt out of such disclosures by sending an email to us at support@littledotstudios.com.

  13. Change to this privacy notice

    1. We may make changes to this privacy notice from time to time
    2. To ensure that you are always aware of how we use your personal information we will update this privacy notice from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We may notify you by email of any significant changes. However, we encourage you to review this privacy notice periodically to be informed of how we use your personal information.
  14. UNITED STATES CHILDREN (UNDER 13) PRIVACY NOTICE

    1. INFORMATION COLLECTED FROM CHILDREN ON THE KID SITES AND HOW WE USE IT?

      We do not ask children to share any personal information, such as names, addresses, email addresses, user names or other registration data, in order to participate on this Site. For example, children can surf the Site, view content, and enjoy many features of the Site without providing any personal information. Registration on the Site is limited to users who are 18 years of age or older. We do not intend to collect personal information from any users who are under 18 years of age on this Site.

      We may collect anonymous information automatically from your child’s computer or device, such as their IP address, mobile device, or browser to learn about users’ usage of and navigation around the Site. This information is collected solely to support the internal operations of the Site. No personal information is individually identifiable through this information.

      While the Site does not collect any personal information from children, if it ever were to collect such information, we would retain that information only so long as reasonably necessary to fulfil the service, and ensure the security of our users and our services, or as required by law. In the event we discover we have collected information from a child in a manner inconsistent with this Policy or with COPPA’s requirements, we will delete the information.

    2. WHEN IS USAGE INFORMATION FROM CHILDREN MADE AVAILABLE TO OTHERS?

      We may share or disclose usage information collected from children in limited instances, as identified in section 5 above.

    3. PARENTAL RIGHTS, CHOICES AND CONTROLS

      If a parent believes that a child has improperly provided us with their personal information, Parents, at any time, can refuse to permit us to collect further information about the usage in association with a particular account, and can request that such information is deleted from our records, including all information we have collected in connection with that usage.

      Any inquiries may be directed to:

      Little Dot Studios, 100-106 Leonard Street, EC2A 4RH, United Kingdom. Email support@littledotstudios.com. Telephone +44 (0)20 3040 4330.

      In any correspondence such as e-mail or mail, please include the parent’s email address and telephone number. To protect children’s privacy and security, we will take reasonable steps to help verify a parent’s identity before granting access to any personal information.

    4. SECURITY

      We maintain reasonable security procedures to ensure the confidentiality, security and integrity of personal information collected from children in accordance with Section 11 of the Little Dot Studios limited Privacy Notice.

    5. INTERNET SAFETY

      We encourage parents to talk with their children and students about how to be safe online.  For more information on protecting your child's privacy online, please visit OnGuard Online at http://www.onguardonline.gov.

Last updated: January 2018